National Hotel Reservation Bureau (a division of National Reservation Bureau, Inc.) has been one of the leading suppliers of hotel rooms across the USA for over 17 years. Our Las Vegas rooms division, Las Vegas Reservation Bureau, dates back to 1973 making it the oldest Las Vegas reservation service.

We have a strong reputation of having the best Customer Service in the industry. Don't just take our word for it. As published in Nevada Magazine, a publication of the Nevada Commission on Tourism, NHRB is the proud recipient of "The Best Reservation Service in Nevada" both in 1998 and 2002.

Our philosophy of offering "hotel rooms only" at great rates allows us to provide our clients with the best possible service available. All reservations are guaranteed and we accept most major credit cards.

NHRB is also a proud member of the Las Vegas Chamber of Commerce and the Better Business Bureau.

Frequently asked questions

How do I know N.H.R.B. is a legitimate business?

This is a great question for all Internet businesses. We are in our 18th year of operations and have only marketed through the Internet for the past seven years. We are a "Brick and Mortar" business, located in Las Vegas, Nevada, and strongly recommend you visit the Better Business Bureau "Care" link.

What is the difference booking a room on the Internet versus booking directly with you by phone?

The rates are the same as is the inventory. The only difference is a 5% handling fee for a telephone reservation. However, if you book online, you can book at your convenience, anytime, and save 5%.

Because your rates are so low, are the rooms of lesser quality?

No! Definitely not! Our rooms are standard "run-of-the-house" rooms and no different than higher priced services. Our volume of reservations affords us the lowest possible rates at our hotels.

What are your hours of operation?

Our reservation department is staffed seven days a week, Monday through Friday from 6:00 a.m. to 11:00 p.m., and, Saturday and Sunday from 7:30 a.m. to 5:00 p.m. (Pacific Time).

Is your Internet site secure?

Yes, we process our charge card reservations through a secure socket layer providing you the utmost protection. We don't even see your card numbers as they are encrypted.

What charge cards do you accept?

We accept Visa, Master Card, American Express, Discover, Carte Blanc, Diners Club and JCB cards.

I don't have a charge card, can I pay by check?

Yes, for future reservations over thirty days in advance we accept personal or business checks. For reservations 10 days to 30 days before the arrival date we require a cashiers check or money order to confirm the reservation. Please call our center at (800) 827-1817 for further details.

Will I receive a confirmation?

Yes, for every reservation we take, either by phone or online, a confirmation voucher is mailed to you either via email or snail male, whichever you prefer.
Can I have my voucher mailed to a different address?

Yes. If you prefer to have your voucher mailed to a different address, via snail mail, please contact our Customer Service Department at (800) 445-1685 and we will gladly forward your voucher to you.

Can I book a Group of Rooms?

Yes, however, groups of ten (10) rooms or more are handled by a special group department specializing in securing the best possible group rate. Many hotels have special requirements for groups and must be booked separately from individual reservations. Please refer to our Group Request Form and you will be contacted by a Group Specialist shortly.

Can I book my car rental or airline reservations with you?

We specialize in hotel reservations at the best possible rates. We offer airline reservations through TravelNow and Car Rentals through Alamo Car Rental. We believe to leave the car and airlines to the specialists. We specialize in hotel rooms only, and are great at that!

Why is my charge card being charged at the time of booking?

Rooms available are from our contracted inventory with our hotels and we are responsible for payment of all rooms we generate. To guarantee the rate and a room upon your arrival, we must confirm and pay for all rooms at the time of booking.

Can I book a room for someone else?

Yes, however, the name on the charge card, and the mailing address must match the billing address on the charge card to receive a confirmation.

What is the cancellation policy?

Our standard cancellation policy is simple, and quoted online with each reservation. "Cancels up to three days prior to arrival are subject to a $30 processing fee and a 5% handling. Cancels within three days of arrival are also subject to the first night's revenue to the hotel.

Is there a charge for changes in a reservation?

Date changes are subject to a $30 processing fee to reissue the necessary paperwork. Additional nights are only charged for the room rate and not any additional fees.

Can I receive my confirmation via fax?

Yes, a call to our customer service department at (800) 445-1685 and we will gladly fax a confirmation voucher to you.

Have a question not listed here? Email us!

National Hotel Reservations Bureau
Home Office - Las Vegas, NV

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